It is our aim to provide the very highest standard of care and service for all our patients, their families and carers. We are dedicated to consistently meeting your high expectations and regularly monitor our performance to make sure we continue to do this. Therefore we would like to hear from you if you are in any way dissatisfied.

This will help us to give you the service you deserve and help us to improve our services for others.

We understand that you might feel uneasy discussing any issues you have with us, because you fear it might affect your or your loved one’s day-to-day care, or the relationships you have built with our staff. However be reassured that any matter discussed would not only be dealt with confidentially but would be resolved as soon as possible so that you can continue to benefit from the services offered by Strathcarron Hospice.

If you do have an issue you wish to bring to our attention,  you can call us, write to us, or email us at [email protected]. A copy of the Complaints procedure is available from reception or any member of staff on request.

The Chief Executive
Strathcarron Hospice
Fankerton
Denny
Stirlingshire
FK6 5HJ

You can also register a complaint through the Healthcare Improvement Scotland website or by writing to them at:

Programme Manager
Independent Healthcare Services Team
Healthcare Improvement Scotland
Gyle Square 
1 South Gyle Crescent
Edinburgh
EH12 9EB

T:0131 6234342 (Monday - Friday 10am - 2pm)

E: [email protected]

If your complaint is specifically about our Hospice@Home service you can register a complaint through the Care Inspectorate website at www.careinspectorate.com or write to them at:

Care Inspectorate Headquarters
Compass House
11 Riverside Drive
Dundee
DD1 4NY

E: [email protected]